FAQ
Our customer support is available Monday to Friday: 8am-8:30pm, Sydney Australia time.
Average answer time: 24h
Do you ship overseas?
Absolutely. We ship around the globe. Shipping charges are applicable and will be included during the checkout process. Orders exceeding $100 qualify for complimentary domestic Australian shipping, while international orders over $200 enjoy free shipping.
How long will it take to get my orders?
The delivery time varies based on your location. For domestic orders, expect delivery within 4-6 business days. Overseas shipments may require 7-16 days for delivery. You'll receive your delivery information in your confirmation email.
What are Your Return Policies?
All returns will be accepted as long as its returned in the same condition it was delivered in.
Once the return product has been received and inspected. A full refund or free exchange will be sent to you as soon as possible.
Return labels are not provided at this stage. Please Email: birdiebrosvg@gmail.com to process your return/exchanges.
Any other questions?
You can contact us through our email birdiebrosvg@gmail.com
or simply send us a DM through IG - @birdiebros_aus