Shipping & Returns

Claiming prizes for shipment

Prizes you pull sit in Inventory until you're ready. Stock is reserved when a shipping claim succeeds; inventory entries alone do not reserve physical stock. Each standard shipment, before any applicable membership shipping benefits:

• Must include at least 1,500 tokens' worth of prizes
• Carries a flat 500-token shipping fee
• Can include up to 5 prizes per shipment

Eligible, available prizes can be sold back at 100% of their listed token value before shipment. Physical stock is not guaranteed indefinitely; account restrictions and the Terms of Service also apply.

Processing & delivery

Processing and delivery times vary with stock verification, order volume, address checks and carrier conditions. No fixed dispatch or arrival date is guaranteed. Tracking is provided where available; creating a label does not mean the carrier has received the package. Contact support about a delayed or missing shipment.

Token sales are final — no refunds

Tokens are prepaid store credit, and all token purchases are final. We do not offer refunds, exchanges or cash-back on tokens, once they're spent or before. Bonus, promotional and rewarded tokens can't be refunded either. This policy does not limit refunds or other remedies required by applicable law, including rights concerning unauthorized or incorrect charges.

Eligible prizes that are available and not committed to shipment can be sold back for 100% of their listed token value, credited as tokens you can reuse. This does not guarantee recovery of your opening cost or provide a cash refund.

Selling prizes back

Eligible, available prizes can be sold back for their full listed token value with no sell-back fee. Tokens are credited when the transaction succeeds. Items already sold back, locked or committed to shipment cannot be sold back again. Sold-back prizes are final; they can't be un-sold.

Damaged or incorrect prizes

If a shipped prize arrives damaged or you received the wrong item, contact us within 30 days of delivery with a photo. We'll replace the item or credit its full token value back to your wallet — your choice. Sealed products that arrive opened or crushed can be reported under this policy. Nothing here limits remedies required by applicable law.

Returns

Prizes won from box openings can't be "returned" — but you can sell them back for full token value while eligible and available before a shipping claim. Once a prize is claimed and shipped to you, it can't be un-claimed; damage is covered under the policy above.

Non-randomized store purchases (such as token packages) can't be refunded — see our token policy above. If a payment was made in error, contact us at info@birdiebros.store so we can investigate. You retain your right to dispute unauthorized or incorrect charges with your payment provider.